Note: Company and individual details have been anonymised to protect confidentiality. This case study shows how coaching in the Gemba helped frontline manufacturing leaders build confidence, clarity and consistency in everyday performance conversations. Delivered within a large UK manufacturing organisation operating in defence, aerospace and security, the intervention focused on developing team leaders who had been promoted from within their own teams.

Note: Company and individual details have been anonymised to protect confidentiality. This case study reflects The Manufacturing Institute’s own experience as a leadership training provider and consultancy working across complex manufacturing and operational environments. It captures how TMI has deliberately evolved its approach to leadership development to support evolving leadership in response to changing organisational realities, shifting leadership expectations, post‑pandemic and