Shingo Discover Excellence Workshop
Shingo Discover Excellence Workshop
The Shingo Discover Excellence Workshop is the starting point for organisations and individuals looking to build a culture of sustainable operational excellence. As the first workshop in the Shingo journey, it introduces participants to the principles, behaviours and systems that underpin high-performing organisations.
Through a highly interactive learning experience, participants explore how organisational culture influences results, gain an understanding of the Shingo approach to excellence, and learn how to identify the behaviours that drive long-term success. The workshop combines classroom learning, practical exercises and Go & Observe activities to help turn concepts into real-world application.
The workshop is also a prerequisite for all advanced Shingo workshops.

What You'll Learn
The Discover Excellence Workshop introduces the concepts, behaviours and thinking that underpin organisational excellence. Through interactive learning and practical application, participants gain a deeper understanding of how culture, systems and behaviours influence long-term organisational performance.
During the workshop, participants will:
- Learn and understand the Shingo Model.
- Discover the Three Insights of Organisational Excellence.
- Explore how the Shingo Guiding Principles inform ideal behaviours.
- Understand the behavioural assessment process.
- Learn how systems drive behaviours and influence results.
- Understand the relationship between principles, systems and organisational culture.
- Apply learning through practical Go & Observe activities.
Workshop Overview
The Discover Excellence Workshop is delivered over two days, combining facilitated learning, discussion, reflection and practical application. Participants explore the principles and behaviours that underpin organisational excellence, while learning how these concepts can be applied in real-world environments through Go & Observe activities and interactive exercises.
Day One
- Introduction to the Shingo Model
- The Three Insights of Organisational Excellence
- Shingo Guiding Principles: Cultural Enablers Dimension
- Reflection and Group Discussion
- Go & Observe Activity: Round One
Day Two
- Shingo Guiding Principles: Continuous Improvement Dimension
- Shingo Guiding Principles: Enterprise Alignment Dimension
- Interactive Case Study
- Reflection and Group Discussion
- Go & Observe Activity: Round Two
- Action Planning and Workshop Close-out
Please note: Workshop content may vary slightly depending on the facilitator, delivery format and host organisation. The outline above is intended as a guide to the topics covered.

Register Your Interest
£1295 +VAT per person
Whether you’re looking to strengthen a culture of continuous improvement, develop a shared understanding of organisational excellence, or take the first step in the Shingo Workshop Series, the Discover Excellence Workshop provides a practical foundation for lasting change. Register your interest today and a member of our team will be in touch to discuss upcoming workshop opportunities and the best route for you or your organisation.
FAQ’s
What is the Shingo Discover Excellence Workshop?
The Shingo Discover Excellence Workshop is the first workshop in the Shingo Workshop Series. It introduces participants to the principles, behaviours and systems that underpin organisational excellence and provides the foundation for further Shingo learning.
Why should I attend the Shingo Discover Excellence Workshop?
The workshop helps participants develop a deeper understanding of organisational excellence, the Shingo Model, and the behaviours required to create sustainable results. It is designed to help organisations move beyond improvement tools and focus on culture, systems and leadership.
Do I need any previous Shingo experience?
No. Discover Excellence is the entry point to the Shingo Workshop Series and has no prerequisites, making it suitable for those new to Shingo as well as experienced improvement professionals.
What will I learn during the Discover Excellence Workshop?
Participants learn about the Three Insights of Organisational Excellence, how behaviours influence results, how systems drive behaviour, and how principles support a sustainable culture of continuous improvement.
How long is the Discover Excellence Workshop?
The workshop is delivered over two days and combines facilitated learning, discussion, practical exercises and reflection activities.
Is Discover Excellence the first Shingo workshop?
Yes. Discover Excellence is the foundation workshop and the recommended starting point for anyone beginning their Shingo learning journey. It is also a prerequisite for the remaining Shingo workshops.
What workshop comes after Discover Excellence?
The next workshop in the Shingo Workshop Series is Systems Design, which builds on the concepts introduced in Discover Excellence and examines how organisational systems influence behaviour and performance.
Can my organisation host a Discover Excellence Workshop?
Yes. The workshop can be delivered as a dedicated programme for your organisation, creating an opportunity for shared learning, reflection and discussion around your own organisational challenges and opportunities.
What happens after completing the Discover Excellence Workshop?
Many participants continue their development through the remaining Shingo workshops. Organisations may also choose to progress to benchmarking, assessments, coaching or implementation support to help apply their learning.

